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Important Information For Our Owners and Guests. COVID19

UPDATED 11th APRIL

We can appreciate the concerns that all customers will be experiencing through these unprecedented times.
At Coastfields our priority has been to concentrate on implementing and enforcing government guidelines to protect owners, holidaymakers and our wonderful team of staff alike. We’re sure our owners will support our actions and share our concerns.
We are also continuing as much as possible, with a small dedicated team, to maintain parks and keep our parks and your caravans as safe and secure as we are able ready for when we can welcome you back to our parks.
Some of our owners are asking what will happen about ground rents and the truth is it is too early to give a definitive answer , we also have no idea how long we are going to have to close our parks for. Until this becomes known and in the meantime, we will of course be considering many options as new guidance emerges and we work along with trade representatives and local authorities to try and ensure that the tourism industry receives the support it needs at this difficult time for businesses everywhere.
Please be assured that we will be doing everything we can to find a solution that works for everyone.
During these times we are operating with a very small team to answer calls and deal with correspondence. We understand that you may have queries and concerns, but ask for your help in only contacting us for essential reasons and that wherever possible these are emailed to customerrelations@coastfieldsleisureltd.co.uk. Please include your plot number and a contact telephone number in the subject line of your email and you will receive a response in due course.
Thank you all for your understanding, stay safe and we look forward to seeing you all again soon.

 

UPDATED 9th APRIL

Stay Home, Stay Safe, Come back later

Stay Home, Stay Safe, Come back later….

It’s going to be so strange to not see everyone this Easter, a time when in ‘normal’ life our parks are bursting with families enjoying the spring sunshine and our fantastic facilities. We wish you were all here, however the health of everyone is what matters right now, so please stay home and stay safe this Easter.

Our parks are closed, but rest-assured we have a dedicated team taking upmost care of everything on-park. Ensuring your holiday homes are safe and the grounds maintained so everything will look splendid for when you can return and make new memories once again.

We’re all in this together and hopefully the stronger we abide by the lockdown rules, the sooner we can all enjoy our fantastic coastline and parks.

Wishing everyone a safe Easter.

Don’t Cancel….. Postpone.

Don’t stop dreaming. Whilst life in lockdown is challenging, we can all look ahead to better times. Fun and laughter will fill our holiday parks once again and amazing memories will be made once more…

So don’t cancel, postpone your stay and help protect our tourism industry. We miss you all, but for now, stay home, stay safe and come back later.


UPDATED 27th MARCH

Dear Guests, our team are continuing to work remotely contacting as many guests that are due to arrive over the coming weeks up to and including 20th April.

Due to the unprecedented amount of calls we are asking guests to email the following details of the breaks to the email address that has been set up for this difficult and worrying period.

Email us at customerrelations@coastfieldsleisureltd.co.uk with your choice of a new break at any of our parks for any date, valid for 12 months from the date you were due to arrive. Plus, as a thank you, you will receive a £50** voucher to spend on park during your stay.

  • If your chosen break is cheaper, we will refund the difference
  • If your chosen break is more expensive, you will need to pay the difference

It could take us up to 28 days to get back to you. As you can appreciate, we are experiencing a high number of calls and emails and of course we need to support our team members who we are also looking after at this time. Our goal is to prioritise immediate breaks coming up. We would, however, ask that only those with bookings in the next 14 days call us at this time so that we can prioritise these customers. Please include – Name, Booking reference number, dates.

Could we ask that all guests due to arrive after the 20th April to not contact us at this time, this will enable us to continue with the imminent guest arrivals that we need to service. Unless your enquiry is of an urgent nature, we request that you do not call at this time.

Holiday homeowners

We understand that you may be concerned about your property at a time like this. Whilst all our parks and venues remain closed, please rest assured that we are carrying out regular security patrols to ensure that all sites remain as safe as possible. We ask for your support at this time by only calling parks for emergency reasons only. Should there be anything at all that needs reporting to our holiday homeowners about your holiday home we will of course contact you direct.

**does not apply to tourer bookings or bookings not made directly with Coastfields Leisure


UPDATED: 24th MARCH 16:30

Our Latest Update for our holiday guests and holiday home owners.

Our parks are now temporarily closed for all holiday guests, seasonal tourers and holiday home owners until further notice.

We have taken this decision in accordance with the latest Government advice in relation to non-essential travel and the further measures announced on March 23rd.

Our team have been to all current holiday home plots across our parks and asked those still on site to return to their primary domicile.

We are contacting all guests and tourer bookings who have a holiday booked during this period, particularly all that were due to arrive in the next 7 days as a priority. We would like to thank our guests for their patience whilst we work through this as quickly as we can.

We are sure that many guests have questions regarding Holidays that are due to take place after the 20th April please could we kindly ask that those guests do not call us at this time and allow us time to speak to the guests that are due to arrive over the next few days. We will be asking all holidaymakers to leave park on their original departure date.

We would like to apologise to everyone for this disruption and thank our park teams for their continued support in this challenging time.

Options if your holiday is affected during our temporary closure?

We are aiming to manage your booking in the way that suits you most. When you are ready, we’re offering all guests the option of:

1. Make your decision later. When you are ready, call or email us to book any time in the next 12 months. Plus, as a thank you, you will receive a £50** voucher to spend on park during your stay.

2. Email us with your choice of a new break at any of our parks for any date, valid for 12 months from the date you were due to arrive. Plus, as a thank you, you will receive a £50** voucher to spend on park during your stay.
• If your chosen break is cheaper, we will refund the difference
• If your chosen break is more expensive, you will need to pay the difference

It could take us up to 28 days to get back to you. As you can appreciate, we are experiencing a high number of calls and emails and of course we need to support our team members who we are also looking after at this time. Our goal is to prioritise immediate breaks coming up. We would, however, ask that only those travelling in the next 14 days call us at this time so that we can prioritise these bookings.

We hope you understand that this decision has been made in the interest of your wellbeing and that of our team. We look forward to reopening and for us all to enjoy our holidays again.

What do I do if I want to amend my break?

The quickest and easiest way to amend your break is to email us at customerrelations@coastfieldsleisureltd.co.uk

When you email, for us to help you amend your break in the quickest possible time, please include:
• The start date of your current break in the subject header
• Your booking reference number, telephone number and include the date you would like to move to, in the body of your email.

**does not apply to tourer bookings or bookings not made directly with Coastfields Leisure

Holiday Home Sales Appointments –
If you wish to speak to one of our advisors please call 01754 876008.

We would advise you to check the Gov.UK website for the most up-to-date information: gov.uk/guidance/coronavirus-covid-19-information-for-the-public. Should you have any further queries please contact us directly.

We will update this notice as and when Government advice changes.

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