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Important Information For Our Owners and Guests

*2022 SUMMER SEASON UPDATE*

 

  • We have amended our check in and check out procedures to allow us more time to safely clean and sanitise your accommodation. Our check in times are now slightly later than you may be used to, currently 5pm. We also request that all accommodation is vacated by 9am on the day of departure
  • Our team will endeavour to contact you at least 24 hours prior to your arrival date to further explain our procedure, your actual check-in time and to address any concerns or questions you may have.
  • On arrival on park, all guests are to attend reception to receive their wristbands.
  • Please have your cleanliness deposit ready in cash to deposit in envelope provided at check in.

You will be advised of a number to contact  in the unlikely event of any issues or concerns but we ask that you do not return to reception.

Yes, our swimming pool at Coastfields Holiday Village is open

Please note the following changes to our operating procedures which are designed to keep people as safe as possible whilst providing access for as many people as possible. We appreciate your understanding and co-operation at these times.

  1. The pool will open 7 days a week from 10am until 4pm (last session start time).
  2. All sessions are strictly pre-bookable (not earlier than the day prior), will start on the hour and will last for 90 minutes. Times are 10am, 12noon, 2pm & 4pm allowing 30mins between sessions for cleaning.
  3. Booking priority will be given to Coastfields owners and holiday guests who have booked a holiday through Coastfields. Max one session per person per day.
  4. You will need to quote your caravan number, pass number and contact telephone number to book.
  5. To book your session, please call Coastfields reception (01754 872592, option 4 option 1).
  6. There will be a maximum of 50 people per session.
  7. From 9am to 10am each day, the session will be reserved for people with disabilities and special needs only.
  8. Please wait for your booked session at the main entrance to the pool by main reception . Please arrive 5 minutes before you session time.
  9. Please be prepared to show your pass card on entry. STRICTLY NO ADMITTANCE UNLESS PRE-BOOKED.
  10. Cleaning and sanitisation will take place to communal areas and lockers before the start of each session.
  11. Please adhere to any instruction given by our trained lifeguards.

Entertainment is back. Information on this and our summer line-up can be found by clicking here.

Follow the latest advice at https://www.nhs.uk/conditions/coronavirus-covid-19/
Do not leave your accommodation other than to travel home. It is vital we continue to help protect the health and wellbeing of all of our guests and team, please pack up your belongings and return home immediately with all members of the party you travelled with. Contact our customer relations team on 01754 872592 (option 1) following your departure.

Our team are continuing to work hard to answer as many people as we can and their maybe delays in our responses, so we ask for your patience.

Due to the unprecedented amount of calls we are asking guests to email details of your booking or enquiry to customerrelations@coastfieldsleisureltd.co.uk and we will endeavour to respond as quickly as possible.

Unless your enquiry is of an urgent nature, we request that you do not call at this time. We thank you for your continued support. We will update these FAQ pages as frequently as we are able.

Hoseasons are contacting guests directly who had holidays booked during the closedown period. For further details, please visit: https://www.hoseasons.co.uk/covid-19

No, mask wearing is no longer a legal requirement and guests are asked to use their own judgement on this matter.

What steps should I follow when opening up my holiday home after the winter?

1. Open all windows to ventilate the caravan

2. Run all hot and cold water taps for at least 2 minutes. Don’t forget any outside taps (but remove any hosepipe first)

3. Close the toilet lid and flush the toilet twice

4. Place a plastic bag with one corner cut off around the shower head and then run the shower for 2 minutes. The plastic bag will prevent any unnecessary spray

5. We also recommend that you also de-scale your shower head

6. Run any washing machine and dishwasher through a full cycle before use.

7. De-scale your kettle

8. Check that your fire and carbon monoxide alarms are working correctly

We will be doing everything possible to keep you safe whilst on park, with enhanced cleaning regimes and investment in leading sanitisation equipment in use throughout all venues.

  • Outdoor seating provision has been increased at most bars.
  • Please help us to keep you safe by following advisory signage.
  • We are encouraging the use of contactless cards wherever possible, although cash will of course still be accepted.

We require all owners who privately sub-let to confirm that their accommodation as a minimum will have been cleaned and sanitised in accordance with the procedures in the following link. You are also advised to have a risk assessment in place to protect your business.

For every sublet, we require all our owners at Coastfields Holiday Village to complete our online sub-let registration form using this link

You must also pay for passes for use of the facilities.

Provided you have completed the registration form above and paid for passes, we can continue to offer a key handling service at Coastfields Holiday Village.

Charges for passes are £50 for 3 or 4 nights breaks and £80 for 7 night breaks. Payments to be made at least 48 hours in advance of arrival wherever possible*. Wristbands will be issued to your guests on check-in which must be worn for the duration of the break for facility access.

*Coastfields reserve the right to apply an administration fee of £10 for late or non-submission of the relevant forms/payment.

Our check in procedure has also been amended to safeguard customers and staff. We encourage you to inform your guests that:

  • On arrival on park, all guests need to attend reception to be issued with their wristband.
  • Please advise your guests not to return to reception except if absolutely necessary. They must direct any questions or concerns to yourselves.

 

There is no legal requirement to wear face coverings and we leave this judgement with our guests and owners.

Please DO NOT travel – Following NHS and Government advice your household should self-isolate at home. Follow the latest advice at https://www.nhs.uk/conditions/coronavirus-covid-19/

DO NOT ALLOW anyone in your party to leave your accommodation other than to travel home. Follow the latest advice at https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Yes, our swimming pool at Coastfields Holiday Village is open

Please note the following changes to our operating procedures which are designed to keep people as safe as possible whilst providing access for as many people as possible. We appreciate your understanding and co-operation at these times.

  1. The pool will open 7 days a week from 10am until 4pm (last session start time).
  2. All sessions are strictly pre-bookable (not earlier than the day prior), will start on the hour and will last for 90 minutes. Times are 10am, 12noon, 2pm & 4pm allowing 30mins between sessions for cleaning.
  3. Booking priority will be given to Coastfields owners and holiday guests who have booked a holiday through Coastfields. Max one session per person per day.
  4. You will need to quote your caravan number, pass number and contact telephone number to book.
  5. To book your session, please call Coastfields reception (01754 872592, option 4 option 1).
  6. There will be a maximum of 60 people per session.
  7. From 9am to 10am each day, the session will be reserved for people with disabilities and special needs only.
  8. Please wait for your booked session at the main entrance to the pool by main reception . Please arrive 5 minutes before your session time.
  9. Please be prepared to show your wristband/owners card on entry. STRICTLY NO ADMITTANCE UNLESS PRE-BOOKED.
  10. Cleaning and sanitisation will take place to communal areas and lockers before the start of each session.
  11. Please adhere to any instruction given by our trained lifeguards.

Entertainment has returned. Information on this and our summer line-up can be found by clicking here www.coastfields.co.uk/whats-on

 

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