Raise a complaint

We're committed to making every Coastfield's visit a great experience for everyone! However, if you are dissatisfied with any aspect of your time with us, you must report the issue to the Park as soon as possible. This enables us to investigate and resolve the matter promptly.

We can only investigate complaints that have:

Been raised with the Park team or department.
Been submitted in writing within 28 days of your departure date or date of incident / complaint.

Failure to notify us of a complaint during your stay or to submit your complaint within this timeframe may affect our ability to fully investigate and resolve the issue.

Please use the form below to submit your complaint. We'll make sure it reaches the right team at your park, and you can expect to hear back from us as soon as possible.

If the issue is not resolved to your satisfaction, you may submit a formal complaint in writing by emailing us at customercare@coastfields.co.uk

Location DetailsPark Name*Specific Area*

Customer DetailsFull Name*Email Address*Contact Phone Number*Preferred Contact Method*Booking Reference Number (if applicable)

Complaint DetailsNature of Complaint*Detailed description of the complaint* (0/500)Have you already reported this issue on site?*

I confirm that the information provided is accurate and agree to Coastfields Leisure using this information to investigate my complaint.*Privacy Notice: We respect your privacy and will never share your information with third parties without your explicit consent. By submitting this form, you are agreeing to the terms of our Privacy Policy.